Questions & Answers
return information
There is no general right of return, exchange or cancellation for purchased goods. Exchanges or refunds are only made on the goodwill of Viva tu Casa KLG. If an exchange is accepted, the customer must bear the costs of the exchange, such as delivery and installation costs.
If your order is defective or has a fault, we can exchange or refund the item upon request.
payment information
- Credit card (Amex, Visa & Master Card)
- UnionPay
- Google Pay
- Apple Pay
- Shop Pay
Yes. We use 100% secure SSL encryption so all your data is protected and safe!
shipping information
Shipping information Switzerland:
Shipping costs package 1-2kg (1-2 plants): 13,00 CHF
Shipping costs package 2-6kg (3 plants): 26,00 CHF
Shipping usually takes 3-5 business days.
order information
If the order has not yet been shipped, it can be cancelled.
As long as your order has not been shipped, it can be changed.